Service Manager
SE Ohio
CRT1257
We have begun a search for Service Manager for one of our OEM clients whose HQ is in Southeastern Ohio. The description below is from Our Client. Carefully review their description and if you are interested in becoming a candidate, send me a copy of your resume as a word.doc (Not a pdf) and when I have your resume, we will set up a time for a conversation at which time I will tell you “who” my client is.
Our Client is seeking an experienced and proactive Service Manager to lead their service operations at their HQ in SE Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.
WHAT YOU’LL DO
Lead and manage the daily operations of the service department
Hire, train, schedule, and develop service technicians and support staff
Implement and refine service procedures, policies, and quality standards
Resolve customer issues and ensure top-tier service responsiveness
Track key service performance indicators and generate actionable reports
Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
Maintain service records, work orders, and customer communication logs
Ensure compliance with safety regulations and internal standards
Manage service budgets, resource allocation, and cost control
Foster a culture of teamwork, accountability, and continuous improvement
WHAT WE’RE LOOKING FOR
Bachelor’s Degree in Business Administration, Engineering, or equivalent experience
5+ years in a service management or supervisory role
Proven leadership, coaching, and team-building skills
Strong problem-solving and decision-making abilities
Proficiency in service management systems, CRM tools, and Microsoft Office
Ability to analyze performance data and drive improvements
PREFERRED QUALIFICATIONS
Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
Experience with field service operations or customer-facing technical support
Background in managing distributed or remote service teams
COMPENSATION
Base Salary (DOE) $ 125-150K+
Performance Bonus
Exceptional Benefits